Sales Manager

Sales Manager

Arch Global Communication , Pakistan

The position encompasses carrying out business development activities in a call center specifically handling telemarketing sales, dealing with new and prospective clients, developing relationships, improving client experience, looking after a team of sales representatives, and achieving expected targets. In short, a floor supervisor / team leader role is to run a team successfully by handling a wide range of activities including sales, marketing, and ensuring the quality of sales.

Working in our call center, he / she is in constant contact with the sales representatives, ensuring results, handling transferred calls, and being a role model for other telemarketers by providing excellent telecommunication skills and closing deals.

Job Specification

Duties & Responsibilities :

• Monitor sales activities to ensure that customers receive satisfactory service over the call.
• Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Responsible for maximizing profitability and meeting sales targets.
• Analyze sales figures and forecast future sales.
• Retain existing customers and develop a new customer base.
• Handle day-to-day sales operations.
• Maintain sales and productivity records.
• Address staffing issues in liaison with Manager HR, such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
• Manage and motivate a team to increase sales and ensure efficiency.

Skills Required :

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