Solution Architect

As a Solutions Architect at Convo, you will bridge client business requirements with the technical capabilities of our SaaS revenue management platform. This role focuses on hands-on configuration, implementation, and technical leadership to deliver scalable, secure, and high-quality solutions for clients in the consumer goods sector. You will collaborate with client and internal teams to ensure our solutions drive business value and meet project objectives.

Success in this role requires a combination of technical expertise, functional acumen, and a consultative approach to customers, problem-solving, and configuration.

Responsibilities

Configure and document the end-to-end solution using the SaaS platform to meet customer business and technical requirements, ensuring scalability and security.

Lead and guide technical and business teams across multiple projects, optimizing use of people and resources.

Provide expertise in the solution, articulating configuration options and benefits to client business processes, and drive key configuration decisions to maximize business value from the platform.

Conduct workshops with client teams to gather, formalize, and challenge requirements, translating them into clear functional blueprints and configuration specifications, ensuring system configurations and integrations meet client requirements with minimal customization.

Implement and configure the SaaS solution in collaboration with technical teams, ensuring smooth handover of functional requirements.

Perform gap analysis on client requirements versus standard platform capabilities, recommending and implementing configuration options or closure strategies.

Facilitate the creation of test scripts and drive systems integration and user acceptance testing to ensure solution quality.

Provide technical governance and assurance throughout the delivery lifecycle, identifying and mitigating risks associated with solution configuration and implementation.

Act as a key communication bridge between client and product teams, providing actionable feedback to support continuous improvement.

Deep-dive into key strategic projects to tackle new challenges and increase operational efficiency.

Ensure timely data availability, structure, and enrichment for implementation projects, with a focus on data quality and actionable insights.

Advise on data structures, baseline definitions, and translation of business requirements into technical and functional specifications.

Maintain clear project documentation and ensure all deliverables are met with high quality and efficiency.

Actively coach and mentor team members, sharing expertise and supporting skill development across the team.

Requirements

Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.

8+ years of experience in configuring and implementing ERP / SaaS solutions, ideally within the CPG or revenue management sector.

Strong analytical skills, with a passion for data and process optimization.

Excellent IT skills and proficiency with relevant software tools; advanced Excel knowledge is a plus.

Experience in leading technical teams and managing multiple projects simultaneously.

Strong communication and interpersonal skills, with the ability to facilitate workshops and translate business needs into technical solutions.

Commercial awareness and understanding of business processes, particularly in the context of CPG or similar industries.

Highly organized, including planning, documentation, and milestone tracking.

Proactive, detail-oriented, and results-driven, with strong problem-solving abilities and a pragmatic approach.

Fluent in English with outstanding written and verbal communication abilities.

What We Have For You

Great compensation package

Medical benefit for you and your family

Free lunch

Annual performance-tied increments & performance recognition awards

Leave Encashment

Referral Bonuses

A great lean and agile work culture

Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

#J-18808-Ljbffr