Executive Manager Branch Operations

What is

Executive Manager Branch Operations

• MMBL?

What is

Executive Manager Branch Operations

Executive Manager Branch Operations

Review, evaluate & extend functional support for implementation / revision of various operational policies. Set Key Performance Indicators (KPIs) for Branch Banking Operations for regular monitoring. Resource Planning, Capacity Building & Training Timely hiring, transfer of operational staff with consultation from BSMs / BMs & participate in the interview assessment process for appointment of banking operations staff. Proper resource building of operations staff at branches. Conduct volume / capacity analysis of operations staff to improve efficiencies. Build capacity of branch operations staff for improved employee performance. Ensure timely reporting of incidence related to fraud, forgery & operational loss. Set deterrence of any fraud / forgeries / operational losses in banking operations. Develop a compliance culture in the branches / units and work as a team to achieve branch environment at desired benchmarks to deter frauds & forgeries. Enforce compliance with Consumer Protection Guidelines & Regulations by branch banking operations. Assure implementation of Service Quality Guidelines. Supervise area / branch operations team in resolving problems & disputes of internal staff and develop inter functional harmony. Ensure to maintain good service quality rating of branches. What are we looking for and what does it require to be

Executive Manager Branch Operations

Bachelor’s or Master’s degree in Business Administration, Finance, or a related field. 7 years of Branch Banking Experience with at least 03 years in same role Strong understanding of banking regulations and audit processes. Demonstrated ability to lead large teams and drive organizational objectives. Familiarity with branch incentive programs and staff training methodologies. Strong working knowledge of banking laws & practices and banking products & services Have overall Market and competitor knowledge; Strong Knowledge of Microfinance market niche & products Knowledge of SBP policies and related prudential regulations and other statutory laws & rules Ability to identify non-compliance and put in place mechanism to assure compliance Working knowledge of banking computer based software & systems Working knowledge & hands on experience of implementation and controls of Alternate Delivery Channels (ADCs) Effective Interpersonal and Communication skills and Team Building abilities Must be able to manage various activities at the same time; must be able to provide solutions to complex problems Ability to withstand and handle operational pressures and ability to motivate the team Strong operations / business acumen with strong internal control review ability Strong monitoring skills and meeting the operations tasks in line with bank’s strategy Effective report writing / Business communication skills. Strong analytical skills to identify operational frauds & adopt mitigants. Good acumen to set / implement service quality standards to ensure customer satisfaction Has good adaptability to change to adopt changing landscaping of technology, regulations, internal controls, applications, systems and databases. What are we looking for and what does it require to be

Executive Manager Branch Operations

Job Locations : Head Office About MMBL :

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile / digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business. Why Join MMBL ?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we\'re looking for a talented individual to join us in this endeavor.

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