Lead IT Operations Engineer

Flipdish is seeking an experienced Lead IT Systems Engineer to strengthen our global IT operations and take ownership of the Karachi office’s IT and infrastructure. This is a hands‑on, highly technical role focused on systems administration, automation, and security - not end‑user support.

You’ll work closely with the Head of IT in Dublin and a growing IT team in Karachi to design, secure, and scale Flipdish, providing technical leadership, coaching, and mentoring.

This is an exciting opportunity for a senior level systems engineer who enjoys autonomy, problem‑solving, and hands‑on continuous improvement in a fast‑paced technology company while leading others to deliver.

What You’ll Do You will help own and maintain the integrity of Flipdish’s IT systems and infrastructure, ensuring scalability, security, and reliability across our global environment.

Own all aspects of IT and infrastructure for the Karachi office, including networking, connectivity, and endpoint management.

Manage and secure company‑wide systems such as Google Workspace, Okta, Slack, Notion, and Trelica, setting standards, guardrails, and review practices.

Administer identity and access management (IAM), including SSO, MFA, and least‑privilege enforcement.

Lead vulnerability management and patching across all device fleets.

Design and implement security and compliance automation aligned to CIS and SOC2 frameworks.

Manage device compliance and configuration through MDM tools (Kandji, Intune, or equivalent).

Develop and maintain scripts (Python, PowerShell, Bash) to automate IT processes and improve efficiency.

Maintain secure office Wi‑Fi and LAN configurations.

Support integration between SaaS systems using APIs and automation tools, working with the Head of IT to prioritise and sequence work across the team.

Collaborate with InfoSec on incident response, monitoring, and reporting.

Manage SaaS governance, including automated licence access, usage reporting, maintaining a renewal calendar, and running vendor reviews.

Contribute to IT strategy and roadmap planning alongside the Head of IT.

Candidate Profile

Reasoned and decisive, able to justify technical decisions with a strong understanding of business impact, and able to bring others with you.

Calm, organised, and effective under pressure.

Disciplined, determined, and motivated by team success.

A self‑directed learner who takes ownership of their development, and helps others grow through mentoring and feedback.

Friendly, empathetic, and collaborative, with strong stakeholder management across functions.

Comfortable working in a globally distributed workforce while taking ownership of on‑site operations in Karachi.

Required Skills

5+ years of experience in a 3rd line or systems engineering role, ideally within a fast‑scaling environment.

Strong technical knowledge of MacOS, Windows, and endpoint management tools (e.g. Kandji and ManageEngine).

Advanced understanding of identity and access management (Okta, Azure AD, Google Workspace).

Experience with Zero Trust principles and security enforcement.

Proficiency in at least one scripting language (Python, PowerShell, or Bash).

Strong understanding of networking fundamentals, LAN / WAN and secure connectivity.

Experience automating workflows via APIs or infrastructure‑as‑code tools.

Excellent problem‑solving and troubleshooting skills.

Excellent documentation and communication skills.

Comfortable experimenting with AI tools and building small scripts or agents to automate routine work and improve efficiency, using good judgement on data, security and access.

Experience with cloud platforms (AWS, Azure, or GCP).

Familiarity with automation frameworks.

Experience with SIEM tools or endpoint monitoring.

Experience building and deploying Windows images or provisioning pipelines.

Understanding of SOC2, ISO 27001, or CIS compliance frameworks.

Relevant security certifications (CompTIA Security+, SSCP, or similar).

Familiarity with observability tools such as Datadog.

If you’re excited to drive IT excellence at Flipdish and build a career in a vibrant, tech‑driven environment, we’d love to hear from you.

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