Sales and Support VA

Overview We're Hiring : Sales and Support Virtual Assistant (VA) - Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a

Sales and Support Virtual Assistant (VA)

to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

Key Responsibilities

Provide real-time support to customers via live chat, email, SMS, and phone

Recommend products, assist in purchase decisions, and identify upsell / cross-sell opportunities

Manage order inquiries, including shipping, tracking, returns, and refunds

Update CRM tools and track customer interactions accurately

Represent each e-commerce brand in a way that reflects their tone and values

Share customer feedback and insights to improve sales processes

Collaborate with internal teams to meet performance and service goals

Qualifications

Minimum of 1 year remote / online experience in sales, customer support, or virtual assistant roles

Excellent written and verbal communication skills in English

Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools

Ability to work independently in a remote, fast-paced environment

Detail-oriented, proactive, and results-driven

Technical Requirements

A personal PC or laptop with an i5 processor or higher

A stable internet connection with a minimum of 15 Mbps upload and download speeds

A quiet, professional workspace for calls

What We Offer

Performance-based raises and commission opportunities

Paid time off

Monthly health stipend or an HMO coverage to keep you feeling your best (location-dependent)

Recognition bonuses for outstanding performance

100% remote setup with a supportive, collaborative team environment

Career development opportunities

To apply Please include the application code

BCS

in your submission to be prioritized. When asked for the position title, select or write

Brand Concierge .

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

Seniority level Entry level

Employment type Full-time

Job function Sales and Business Development

Industries IT Services and IT Consulting

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