Lead Developer – Amazon Connect
NorthBay SolutionsQuetta City Tehsil, Balochistan, Pakistan19 hours ago
Job description8+ years of total IT experience with a strong development background. 3+ years of experience working on Amazon Connect implementations. Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway). Strong understanding of telephony concepts , call routing, and SIP protocols. Experience integrating contact center systems with CRM or ERP solutions . AWS Developer / Architect certification. Knowledge of AI / ML integration , chatbots, or voice bots using Amazon Lex. Hands‑on experience with automation, monitoring, and analytics tools for contact centers.
Lead Developer – Amazon Connect
Experience : 8+ Years
Location : Remote – India
Employment Type : Full-time
About the Role
We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms .
Key Responsibilities
- Architect and implement Amazon Connect solutions for call center operations.
- Develop IVR workflows , custom integrations, and serverless backends using AWS Lambda.
- Collaborate with global teams to build, test, and deploy production-ready contact center applications.
- Leverage AWS native services for scalability, security, and performance optimization.
- Lead technical discussions, provide code reviews, and ensure best practices across development cycles.
Required Skills & Experience
Preferred Qualifications
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Lead Developer • Quetta City Tehsil, Balochistan, Pakistan
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