Senior Operations Manager - Digital Lending
Nova Finance • Lahore, Punjab, PK
9 days ago
Job type
- Full-time
Job description
Key Responsibilities
- Oversee end-to-end mobile lending operations: registration, KYC, scoring, disbursement, repayment and collections.
- Oversee Customer Care and Collections teams.
- Monitor operational KPIs, conversion funnels, productivity and service quality.
- Identify and resolve process failures, app-related issues and operational bottlenecks in coordination with IT, Product and Risk teams.
- Improve operational efficiency through automation, process optimization and data-driven decisions.
- Develop management reports, dashboards and performance analytics.
Requirements
- 7+ years of experience in fintech, digital lending or app-based financial services.
- Strong hands-on knowledge of CRM systems, reporting tools, Excel, Power BI and preferably SQL.
- Experience managing operational teams, including customer support and/or collections.
- Good understanding of mobile app workflows, system integrations and incident management.
- Strong analytical, problem-solving and people management skills.
- Business-oriented, technically capable and comfortable working hands-on.