Claims Intern - PostEx

Our client PostEx is hiring a Claims Intern in Lahore.

Key Responsibilities
Claim Investigation: Assist in investigating shipment-related claims, identifying discrepancies, and collecting relevant evidence to determine the cause of the issue.
Complaint Management: Review delivery-related complaints, understand the nature of the issue, and coordinate with relevant departments for investigation and resolution.
Logistics Process Understanding: Develop an understanding of the shipment lifecycle, including booking, transit, delivery, return shipments, and Proof of Delivery (POD) / Proof of Return (POR) processes.
Excel & Data Management: Maintain claim records, update investigation trackers, analyze data, and prepare reports using Microsoft Excel.
Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents.
Coordination & Follow-ups: Follow up with relevant operational teams to obtain investigation findings, supporting evidence, and timely responses.
Reporting: Assist in preparing claim summaries, identifying recurring issues, and highlighting investigation gaps or process deviations.
SOP Compliance: Ensure claim investigations and documentation follow the department's standard operating procedures (SOPs) and escalation guidelines.

Required Skills & Qualifications
* Good working knowledge of Microsoft Excel, including formulas, data filtering, sorting, and maintaining spreadsheets.
* Basic knowledge of logistics, courier operations, and shipment handling processes.
* Ability to understand the delivery process and customer complaints.
* Strong analytical and problem-solving skills.
* Good written and verbal communication skills.
* Attention to detail and ability to review records accurately.
* Willingness to learn claim investigation procedures and coordinate with multiple departments.

Learning Opportunities
* Practical exposure to claim investigations and complaint handling.
* Understanding of shipment tracking, delivery, return, and POD/POR processes.
* Experience in Excel-based reporting and claim data management.
* Exposure to cross-functional coordination and operational process improvement.

Ideal Candidate
A detail-oriented and analytical individual who has a good grip on Excel, basic logistics knowledge, and the ability to understand delivery-related complaints. The candidate should be eager to learn, capable of managing investigation records, and comfortable coordinating with different teams to support timely claim resolution.