Minimum 3 years of experience managing implementation or operations projects.
Strong communication and stakeholder management skills, with the ability to work confidently with senior client stakeholders.
Solid understanding of supply chain processes, including warehousing, inventory management, transportation, and order fulfilment.
Hands-on experience with supply chain tools, such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or ERP supply chain modules.
Experience managing implementation or operations projects.
Strong organisational and problem-solving skills, with a proactive approach to managing tasks and resolving challenges.
Ability to work effectively in a fast-paced startup environment.
A software engineering background is not required.
Responsibilities:
Plan and manage customer implementation projects, including scope, timelines, milestones, and go-live readiness.
Serve as the primary point of contact for client stakeholders across operations, warehousing, logistics, IT, and management.
Map client warehouse and logistics processes and translate them into clear requirements for the product team.
Coordinate with clients and internal product and engineering teams to ensure smooth implementation.
Manage User Acceptance Testing (UAT), user training, and post-go-live support.
Track project risks, scope changes, and overall progress, providing regular updates to clients and internal leadership.