System Engineer L4

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Do

ÃÂÃÂÃ Excellent communication skills
ÃÂÃÂÃ Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills.
ÃÂÃÂÃ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
ÃÂÃÂÃ Troubleshooting Windows Outlook Teams Citrix. VDI VPN Security App etc. over Remote Support
ÃÂÃÂÃ Answer incoming calls and respond to customerÃÂÃÂÃÂs emails in timely manner.
ÃÂÃÂÃ Manage and resolve customer complaints.
ÃÂÃÂÃ Identify and escalate issues to supervisors as and when needed.
ÃÂÃÂÃ Provide product and service information to customers.
ÃÂÃÂÃ Research required information using available resources and Offer Solution to customers.
ÃÂÃÂÃ Research identify and resolve customer complaints using applicable software.
ÃÂÃÂÃ Route calls and tickets to appropriate resources and Domains who can best support he user
ÃÂÃÂÃ Document all call information according to standard operating procedures.
ÃÂÃÂÃ Recognize document and alert the management team of trends in customer calls.
ÃÂÃÂÃ Create SOPs for new Issues and resolution given.
ÃÂÃÂÃ Complete call logs and reports.

Mandatory Skills: Technical Support.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1