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Salesforce & ServiceNow Support InternBusiness Solutions and Servcies • Lahore, Punjab, Pakistan
Salesforce & ServiceNow Support Intern

Salesforce & ServiceNow Support Intern

Business Solutions and Servcies • Lahore, Punjab, Pakistan
13 days ago
Job description

Business Solutions & Services (BSS) is looking for motivated interns to join our CRM Support team. This internship offers a clear career path toward a full-time role with progression from basic support tickets to advanced technical support and development.

Role Overview

As a Salesforce & ServiceNow Support Intern you will support international clients using ITSM-based ticketing processes. You will engage with clients from APAC CIS LATAM Europe and the USA becoming one of their first points of contact for support-related queries.

Key Responsibilities

  • Provide support for Salesforce and ServiceNow CRM platforms.
  • Manage and respond to client tickets using ITSM processes.
  • Communicate with clients regularly and provide timely updates.
  • Troubleshoot basic system and user-related issues.
  • Escalate complex incidents to the appropriate support level.
  • Document issues resolutions and client requirements.
  • Assist with configuration technical support and development tasks as you progress.

Support Levels and Career Growth

  • L1 Support: Basic ticket handling user assistance and initial troubleshooting.
  • L2 Support: Incident investigation system-level troubleshooting and configuration support.
  • L3 Support: Advanced technical support development integrations and complex issue resolution.

The role is designed as a long-term career track allowing interns to grow from handling basic tickets to providing development-related support for global clients.

Requirements

  • Good verbal and written communication skills.
  • Strong interest in technology CRM systems and client support.
  • Basic technical and problem-solving skills.
  • Ability to communicate confidently with international clients.
  • Willingness to learn Salesforce ServiceNow and ITSM processes.
  • Fresh graduates and final-semester students are encouraged to apply.
  • Internship leading to a full-time job based on performance.


Employment Type : Full Time
Experience: years
Vacancy: 1

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Salesforce & ServiceNow Support Intern • Lahore, Punjab, Pakistan

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