Head of Marketplace Operations (Remote – Pakistan, Philippines & Indonesia)

This is a remote position.

About Optizon

Optizon is a thriving e-commerce company behind multiple successful brands sold on . Our vision of delivering a 6-star experience to our customers through best-of-breed systems data and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne Australia but have a remote and dynamic team spread across various regions worldwide.

About the Role

We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior hands-on leadership role suited for someone with deep Amazon marketplace expertise strong operational instincts and the ability to drive performance across supply chain customer experience and AI-driven strategy in a fast-paced environment.

Key Responsibilities

Marketplace Operations Amazon Focus

• Oversee day-to-day Amazon operations across multiple brands ensuring optimal performance across listings account health pricing fulfillment and compliance.
  

• Manage growth initiatives including new product launches keyword optimization promotions and advertising strategies.
  

• Monitor sales velocity customer metrics and profitability across brands to guide strategic decision-making.
  

• Resolve high-impact issues with Amazon (e.g. listing suspensions chargebacks policy violations) quickly and effectively.
  

Supply Chain & Fulfillment

• Direct end-to-end supply chain operations including procurement inventory forecasting 3PL coordination and FBA/FBM logistics.
  

• Optimize inventory turnover and working capital while avoiding stockouts and overstock.
  

• Collaborate with sourcing teams and suppliers to improve lead times reduce cost of goods sold (COGS) and strengthen vendor reliability.
  

• Ensure seamless integration of systems across order management logistics and warehouse operations.
  

Customer Experience & Support

• Lead customer service strategy across all Amazon touchpoints with a focus on maintaining excellent ratings and response time.
  

• Implement SOPs and automation tools to streamline post-sale communication returns and warranty processes.
  

• Drive initiatives that increase customer satisfaction reduce negative feedback and boost repeat purchases.
  

AI-Driven Operational Strategy

• Leverage AI tools and automation platforms to enhance operations in areas like forecasting ad performance competitive analysis and customer service.
  

• Evaluate and implement AI-based solutions for product research content optimization marketing automation and process improvement.
  

• Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.
  

Leadership & Cross-Functional Management

• Manage and grow cross-functional teams across operations supply chain and support.
  

• Build scalable systems and infrastructure to support growth across multiple Amazon brands.
  

• Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals.
  

• Maintain and improve KPIs across operational areas delivery speed in-stock rates customer satisfaction and operational cost per order.
  

Requirements

Qualifications & Requirements

Must-Have

• 5 years of experience in Amazon marketplace operations or e-commerce management.
  

• Proven track record managing multi-brand Amazon accounts end-to-end.
  

• Deep knowledge of Amazon Seller Central FBA/FBM and account health management.
  

• Strong analytical and data-driven decision-making skills.
  

• Experience with supply chain management 3PL coordination and inventory optimization.
  

• Familiarity with AI and automation tools for e-commerce operations.
  

• Excellent communication leadership and cross-functional management skills.
  

Nice-to-Have

• Experience managing Amazon PPC and advertising strategy.
  

• Background in consultancy or agency environments managing multiple client brands.
  

• Experience mentoring or building operations teams.
  

• Experience managing 7-figure brands/accounts on
  

Required Skills:

Qualifications & Requirements Must-Have 5 years of experience in Amazon marketplace operations or e-commerce management. Proven track record managing multi-brand Amazon accounts end-to-end. Deep knowledge of Amazon Seller Central FBA/FBM and account health management. Strong analytical and data-driven decision-making skills. Experience with supply chain management 3PL coordination and inventory optimization. Familiarity with AI and automation tools for e-commerce operations. Excellent communication leadership and cross-functional management skills. Nice-to-Have Experience managing Amazon PPC and advertising strategy. Background in consultancy or agency environments managing multiple client brands. Experience mentoring or building operations teams. Experience managing 7-figure brands/accounts on

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 3000 - 4000