Associate Credit Services Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we are committed to improving healthcare and patient outcomes worldwide. As an Associate Credit Services Representative, you will play an important role in supporting collection and recovery activities across customer accounts. You will work closely with internal stakeholders and external collection agencies to help reduce overdue balances, improve cash recovery, and maintain healthy customer accounts.

This position offers an excellent opportunity for an early-career professional to gain experience in credit and collections within a global healthcare technology company. You will be part of an international team and contribute directly to business performance through effective collection coordination and account management. For this hybrid role, you will be expected to be based in Lahore.

Responsibilities may include the following and other duties may be assigned:

• Support collection activities for assigned customer accounts
• Coordinate and monitor external collection agencies to ensure timely collection actions
• Follow up with collection partners on recovery progress, disputes, and action plans
• Review overdue accounts and support escalation of high-risk customers
• Maintain accurate records of collection activities, agency updates, and customer communications
• Collaborate with internal stakeholders to resolve outstanding balances and collection issues
• Prepare collection performance reports, aging analysis, and recovery updates
• Ensure compliance with company policies, documentation requirements, and audit standards.

Required Knowledge and Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline
• Up to 5 years of experience in collections, accounts receivable, customer service, or finance operations, with interpersonal skills and significant diplomacy, ideally gained in debt collection or customer service within an international organization
• Fluent in English, both written and verbal
• Proficiency in Microsoft Excel, SAP, and Microsoft Office applications, including the ability to analyze data and work with dashboards and performance reports
• Strong analytical, organizational, and problem-solving skills
• Strong communication and stakeholder management skills
• Previous experience working with collection agencies, SAP, or other ERP (Enterprise Resource Planning) systems would be an advantage. Knowledge of collection processes and recovery management is also desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).