Join the innovative team at Shadi.Pk and help people find their perfect match. Discover your dream job with a trusted online matrimonial service that fosters growth, creativity, and excellence.
Location : Office 5-6, First Floor, Burj-e-Noor Building, Shamsabad, Murree Road, near Faizabad, Rawalpindi / Islamabad
We are looking for an experienced and dynamic individual to take on the role of Team Lead for our Sales & Customer Service department. This position requires a minimum of 3 years of experience in a relevant field and will oversee daily operations, manage the customer service team, and ensure the delivery of exceptional support to our customers for one of our core products, a Matrimonial App focusing on matchmaking, sales, and customer support.
Shift Options and Salary :
- Day Shift (8 : 30 am to 7 pm) : PKR 80,000 – 90,000 per month
- Night Shift (7 : 30 pm to 6 am) : PKR 85,000 – 95,000 per month
Final salary within these ranges will depend on interview performance, previous experience, and overall suitability.
One day off per week, plus two additional sick / casual leaves are permitted.
Key Responsibilities :
Oversee the daily operations of the Sales & Customer Service team, ensuring smooth and efficient performance across all functions.Manage and lead the team, fostering motivation, productivity, and high performance in sales and customer support.Provide training, guidance, and support to team members to ensure professional and courteous service to all customers.Handle escalated customer inquiries and complex issues, delivering effective solutions to maintain customer satisfaction.Monitor team performance, set goals, and ensure team members are consistently meeting customer service and sales targets.Process and manage customer orders, cancellations, and maintain accurate records of interactions, transactions, and complaints.Ensure timely follow-up on customer requests and coordinate with other departments as needed.Stay updated on company services, products, and promotions to effectively support the team and assist customers.Report to senior management on team performance, customer feedback, and operational improvements, providing insights for strategy adjustments.Requirements :
Minimum of 3 years of experience in a leadership role within customer service or sales, ideally in a call center or customer-facing environment.Proficiency in both English and Urdu , with a clear and professional accent.Strong understanding of call center operations, customer service principles, and sales techniques.Ability to manage and inspire a team to achieve both individual and team goals.Flexibility to work in various shifts and manage shift schedules for the team.Excellent communication and problem-solving skills.Minimum education : Bachelor’s degree; an advanced degree or management training is a plus.This role offers a rewarding opportunity to lead a high-performing team and ensure exceptional customer service and sales performance for our Matrimonial App. If you’re motivated to make a difference, we’d love to hear from you!
Why we should consider you? Briefly describe your strengths and weaknesses
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