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Team Lead for Sales / CS Dept.

Team Lead for Sales / CS Dept.

Shadiproposal, , Pakistan, Pakistan
30+ days ago
Job description

Join the innovative team at Shadi.Pk and help people find their perfect match. Discover your dream job with a trusted online matrimonial service that fosters growth, creativity, and excellence.

Location : Office 5-6, First Floor, Burj-e-Noor Building, Shamsabad, Murree Road, near Faizabad, Rawalpindi / Islamabad

We are looking for an experienced and dynamic individual to take on the role of Team Lead for our Sales & Customer Service department. This position requires a minimum of 3 years of experience in a relevant field and will oversee daily operations, manage the customer service team, and ensure the delivery of exceptional support to our customers for one of our core products, a Matrimonial App focusing on matchmaking, sales, and customer support.

Shift Options and Salary :

  • Day Shift (8 : 30 am to 7 pm) : PKR 80,000 – 90,000 per month
  • Night Shift (7 : 30 pm to 6 am) : PKR 85,000 – 95,000 per month

Final salary within these ranges will depend on interview performance, previous experience, and overall suitability.

One day off per week, plus two additional sick / casual leaves are permitted.

Key Responsibilities :

  • Oversee the daily operations of the Sales & Customer Service team, ensuring smooth and efficient performance across all functions.
  • Manage and lead the team, fostering motivation, productivity, and high performance in sales and customer support.
  • Provide training, guidance, and support to team members to ensure professional and courteous service to all customers.
  • Handle escalated customer inquiries and complex issues, delivering effective solutions to maintain customer satisfaction.
  • Monitor team performance, set goals, and ensure team members are consistently meeting customer service and sales targets.
  • Process and manage customer orders, cancellations, and maintain accurate records of interactions, transactions, and complaints.
  • Ensure timely follow-up on customer requests and coordinate with other departments as needed.
  • Stay updated on company services, products, and promotions to effectively support the team and assist customers.
  • Report to senior management on team performance, customer feedback, and operational improvements, providing insights for strategy adjustments.
  • Requirements :

  • Minimum of 3 years of experience in a leadership role within customer service or sales, ideally in a call center or customer-facing environment.
  • Proficiency in both English and Urdu , with a clear and professional accent.
  • Strong understanding of call center operations, customer service principles, and sales techniques.
  • Ability to manage and inspire a team to achieve both individual and team goals.
  • Flexibility to work in various shifts and manage shift schedules for the team.
  • Excellent communication and problem-solving skills.
  • Minimum education : Bachelor’s degree; an advanced degree or management training is a plus.
  • This role offers a rewarding opportunity to lead a high-performing team and ensure exceptional customer service and sales performance for our Matrimonial App. If you’re motivated to make a difference, we’d love to hear from you!

    Why we should consider you? Briefly describe your strengths and weaknesses

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    Team Lead • , , Pakistan, Pakistan

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