Associate, Business Manager

• The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily with continued virtual coordination with the team beyond on-ground hours.
• Coordinate the end-to-end warehouse processes from inbound management to stock handling storing and order dispatching on a timely basis
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs
• Proactively recommend and implement operational goals objectives and process improvements
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
• Allocate resources to ensure optimal efficiency (scheduling)
• Liaise with the commercial department to actively manage fast and slow-moving lines manage spoilages wastages and shrinkages etc. as well as successful implementation of returns refunds damaged and expired goods
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
• Effectively ensure that the implementation of policies procedures and work standards are met
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
• Ensure warehouse housekeeping and workplace safety
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as neighbor suppliers and foodpanda riders

Qualifications :

• Bachelors from a reputable university
• In depth knowledge of operations and first principles (e.g. supply chain customer service JIT Six Sigma etc.)
• Knowledge of industrys local legislation
• Stakeholder management including with vendor goods delivery teams residential and commercial neighbour and community
• Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems as well as demand forecasting and stock replenishment tools
• Excellent knowledge of manpower planning and scheduling including for off days leaves absences and variable demand requirements
• Self-motivated and able to work independently
• Outstanding communication and people skill

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1