Application Support Engineer

Looking for energetic candidates who will be responsible for providing support to Canadian clients as a webmaster or App support engineer. Good communication skills are mandatory for this job. Below is the job description in detail. This is a fully remote-based job from 6 PM to 2 AM as per Pakistan timings.

Responsibilities

• Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
• Assess issue criticality and update end-users within the targeted time frame.
• Provide after-hour client support service with communications within established SLA.
• Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.
• Develop and execute SQL queries and commands to update front and back-end site content.
• Perform day-to-day site administration tasks including maintenance and updating site content.
• Generate customized reports as per request.
• Code deployment within designated environments.
• Coordinate with the Rogers team to support system communication for data interchange and account administration.
• Work independently and self-manage priorities and timelines for various support issues.

Job Specification

Information Technology and Services - Karachi, Pakistan

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