OPERATIONS MANAGER - Islamabad

Key Responsibilities and Deliverables:

Effective management of operations

• Implement corrective action where necessary
• Check exception reports, obtain information for discrepancies
• Monitor call cycle activities and revise call cycles if required
• Assess impact of call cycles against budgets
• Monitor and review point of purchase standards
• Communicate and agree on point of purchase standards
• Ensure operations team adheres to parameters
• Obtain operational information from the Client
• Communicate information to operations team
• Measure point of purchase implementation
• Identify, develop and execute opportunities and ad hoc initiatives and drives to increase operational excellence
• Ensure distribution methods are effective and efficient and identify problems and ensure resolution timeously
• Manage assets to ensure optimisation

Effective stakeholder relationship management

• Actively build, maintain and grow strong relationships with client and relevant departments, customer and internal stakeholders
• Work to align company and client objectives with business plans
• Attend regular meetings to update client and customer, review plans and optimise processes (including third parties)
• Manage client expectations and manage reputation
• Manage effective flow of information
• Draft, implement and maintain client and customer contact matrix and ensure adherence to plans
• Timeously identify and ensure resolution of problems
• Prioritise and manage competing demands and expectations
• Identify cross selling opportunities to clients

  Effective management of achievement of operational objectives

  • Regularly analyse relevant data to ensure milestones are met
  • Create plans to address identified areas and meet objectives
  • Gather feedback from team and develop short term tactical plans to enhance performance
  • Compile reports for Client and present to relevant parties
  • Identify, develop, implement and manage systems and processes to ensure delivery of objective

    Achievement of profitability, sustainability and financial targets

    • Compile divisional forecasts and budgets and present to JV Manager for sign-off
    • Implement, monitor and manage budget
    • Identify and investigate exceptions, ensuring resolutions
    • Ensure sustainability and growth of profitability
    • Ensure cost containment and maximise income and available resources
    • Ensure accuracy of billing with finance department

      Effective people leadership and team management

      • Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client, customer and group objectives
      • Create and encourage a culture focusing on delivery of objectives
      • Continually inspire, motivate and develop people to understand what is expected of them (co-create a team/organisational culture of high accountability)
        • Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management, such as:
          • Recruitment
          • Development
          • Remuneration and rewards
          • Leave management and labour turnover
          • Performance management
          • Career path planning
          • On-the-job training, coaching

Transformative leadership

Judgement & decision making

Emotional maturity

Coaching & development of others

Team leadership

Impact & influence

Critical thinking

Organisational awareness

Analysis & problem solving

Establishing networks

Industry & business awareness

Service excellence