Customer Support Executives

Apply before July 10th 2025 Negotiable Hybrid

We are seeking a highly motivated and customer-centric individual with a passion for delivering exceptional support experiences. The ideal candidate possesses excellent communication and problem-solving skills, thrives in a fast-paced environment, and is dedicated to exceeding customer expectations.

Responsibilities :

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will include : - Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Providing technical support and troubleshooting assistance for our products or services- Effectively resolving customer complaints and escalating complex issues to the appropriate team- Maintaining accurate records of customer interactions and support tickets using CRM and ticketing systems- Identifying opportunities for upselling and cross-selling our products or services- Contributing to the development of our knowledge base and support documentation- Staying updated on industry trends and best practices in customer support

Requirements :

• Experience in the technology or SaaS industry is a plus- Familiarity with remote support tools and techniques- Excellent time management and organizational skills- Ability to work flexible hours, including weekends and holidays, as needed

Experience :

Minimum 4 years of proven experience in a customer support or sales role, preferably within a technology or SaaS company. Experience handling inbound and outbound calls, managing customer inquiries, and resolving issues effectively.

Skills :

Education :

Bachelor's degree in any discipline. Additional certifications in customer service or relevant fields are highly desirable.

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