Credit Controller

Job Purpose

The Credit Controller is responsible for managing the company’s credit risk by ensuring timely collection of outstanding receivables, assessing customer creditworthiness, and maintaining healthy cash flow while supporting strong customer relationships.

Key Responsibilities

• Monitor and manage customer accounts to ensure payments are received within agreed credit terms
• Follow up on overdue invoices through calls, emails, and formal reminders
• Prepare and circulate aging reports and collection status to management
• Review, set up, and periodically reassess customer credit limits
• Conduct credit checks and risk assessments for new and existing customers
• Resolve billing disputes in coordination with sales, client services, and accounts teams
• Allocate and reconcile customer payments accurately in the accounting system
• Recommend account holds, payment plans, or legal escalation where required
• Ensure compliance with company credit policies and procedures
• Support month-end and year-end closing related to accounts receivable
• Maintain accurate documentation of credit decisions and customer communications

Key Skills & Competencies

• Strong knowledge of accounts receivable and credit control processes
• Excellent negotiation, communication, and follow-up skills
• Ability to handle difficult payment discussions professionally
• High attention to detail and strong analytical skills
• Proficiency in accounting software and MS Excel
• Good understanding of financial statements and cash flow management
• Ability to work under pressure and meet collection targets

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Commerce, or a related field
• 2–5 years of experience in credit control or accounts receivable (experience level may vary)
• Knowledge of local commercial and credit laws is an advantage

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO)
• Percentage of overdue receivables
• Collection efficiency ratio
• Bad debt provision levels
• Accuracy of receivables reporting