Customer Engagement Representative

Description

We’re looking for a Customer Engagement Representative to join our growing team! As the face of Liveforce to our clients, you’ll provide dedicated support, proactive engagement, and insightful guidance to our customers. This role requires a people-person who enjoys solving problems and is committed to delivering an exceptional customer experience. Key Responsibilities

Respond promptly and professionally to customer inquiries through multiple channels (email, chat, and phone). Actively engage with clients to ensure ongoing satisfaction, address their needs, and recommend solutions to help them maximize their use of Liveforce. Guide new clients through the onboarding process, ensuring a smooth start and an understanding of the platform’s features. Maintain an in-depth understanding of the Liveforce platform, staying updated on new features and enhancements. Gather feedback and insights from clients, sharing with the product and development teams to improve user experience. Troubleshoot issues, collaborate with technical teams when necessary, and ensure timely resolutions. Work alongside the account management team to assist in managing and nurturing client relationships. Requirements

2+ years in customer support, engagement, or a client-facing role, ideally in a SaaS or tech environment. Excellent written and verbal communication, with a talent for explaining technical information in simple terms. Strong interpersonal skills and the ability to empathize with client needs. Comfortable using software platforms and tools for customer service, with a knack for quickly learning new technologies. Proven ability to handle complaints and difficult situations with patience, positivity, and problem-solving skills. Ability to thrive in a fast-paced environment and adapt to changes quickly. Flexibility to work across various shifts or time zones as needed.

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