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Branch Service Officer

Branch Service Officer

Faysal Bank LimitedIslamabad, Islamabad Capital Territory, Pakistan
30+ days ago
Job description

Cash Handling and Transactions

  • Conduct routine teller transactions such as cash deposits, withdrawals, account transfers and payments.
  • Ensure all cash handling procedures are strictly followed and comply with bank policies.
  • Balance the cash drawer at the end of the day, reconciling any discrepancies.

Customer Service

  • Provide professional, prompt, and courteous service to customers.
  • Respond to customer inquiries, resolve basic issues, and elevate complex concerns to the appropriate department.
  • Promote bank products and services to customers as per bank guidelines and encourage cross‑selling opportunities.

    • Operational Compliance

  • Ensure all transactions comply with the bank’s policies and regulatory requirements.
  • Maintain an updated knowledge of compliance requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) policies, and bank security measures.
  • Prepare and maintain accurate records for auditing and reporting purposes.

    • ATM and Cash Vault Management

  • Assist in ATM balancing, replenishment, and minor troubleshooting when required.
  • Perform vault duties as assigned, including managing cash flow and ensuring the branch is adequately stocked with cash.

    • Account Servicing

  • Assist customers in opening and closing accounts, updating account information, and providing product information.
  • Support account‑related processes, such as deposits, check clearing, and fund transfers.

    • Risk Management and Security

  • Follow established security protocols to protect the branch and customers.
  • Report any suspicious activity or potential fraud to the branch management and security team.

    • Sales and Promotion

  • Identify opportunities to cross‑sell banking products, such as savings accounts, credit cards, loans, and other services.
  • Work with the sales team to meet branch and individual sales targets.

    • Administrative Support

  • Assist with other administrative tasks as required, including filing, data entry, and customer correspondence.
  • Collaborate with branch team members to ensure smooth branch operations and cover other roles as needed.

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    Officer • Islamabad, Islamabad Capital Territory, Pakistan