Ops Vendor Manager

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.

The Role

We are seeking a detail-oriented and proactive Operations Vendor Management Specialist to oversee vendor relationships, ensure smooth coordination between clients and third-party providers, and manage key operational processes related to card production and inventory. The ideal candidate will have strong stakeholder management skills, a deep understanding of vendor SLAs, and the ability to resolve escalations efficiently.

Key Responsibilities

Vendor & Stakeholder Coordination

• Organize and lead monthly/quarterly meetings with clients, vendors, and third-party providers to ensure alignment on operations and address any concerns.
• Act as the primary point of contact for vendors, ensuring seamless communication and issue resolution.
• Collaborate with internal teams to align vendor operations with business objectives.

Card Production & Inventory Management

• Oversee card production and replenishment processes, ensuring timely delivery and adherence to quality standards.
• Monitor card stock levels regularly to prevent shortages or overstock situations.
• Work closely with vendors to optimize production schedules and maintain efficiency.

Vendor Performance & SLA Management

• Track and monitor vendor Service Level Agreements (SLAs) to ensure compliance with agreed-upon performance standards.
• Analyze vendor performance metrics and implement corrective actions where necessary.
• Maintain strong relationships with vendors to drive continuous improvement in service delivery.

Issue Resolution & Escalations

• Handle escalations efficiently, working with vendors and partners to resolve issues in a timely manner.
• Identify recurring operational challenges and implement solutions to enhance vendor performance.
• Provide regular reports and updates on vendor-related issues to senior management.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
• 4+ years of experience in vendor management, procurement, or operations.
• Strong negotiation and relationship management skills.
• Excellent communication and coordination abilities.
• Experience in tracking SLAs and managing performance metrics.
• Proficiency in MS Office (Excel, PowerPoint) and vendor management tools.
• Ability to work in a fast-paced environment and handle multiple stakeholders.

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