Assistant Manager – Call Center Operations

Sybrid CareersLahore, Punjab, Pakistan

30+ days ago

Job description

Assistant Manager – Call Center Operations

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Qualifications

Experience : Minimum 04-05 years’ experience of contact center industry.
Location : Lahore
Education : Preferred Graduate degree.

Key Responsibilities

Provide the leadership required for the successful completion of projects assigned to the team, striving for continual improvement.

Prioritize, manage time, and handle pressure.

Assist other management team members in identifying trends and establishing call center goals.

Guide and monitor Team Leaders to achieve client-defined daily and monthly KPI’s.

Maintain a record of the performance of his team leaders and deliver performance appraisals periodically.

Client management.

Knowledge of local and international call center practices.

Ability to work in flexible hours.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries : IT Services and IT Consulting

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Manager Call Center • Lahore, Punjab, Pakistan

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