Track and Trace Specialist

The 3PL Track and Trace Specialist is responsible for managing and coordinating freight movements between shippers, carriers, and receivers. This role ensures all loads are picked up and delivered on time, providing exceptional service and communication to customers and partners. The position plays a key role in maintaining smooth daily operations within a third-party logistics (3PL) environment.

Key Responsibilities :

• Coordinate transportation of shipments from pickup to delivery, ensuring on-time performance.
• Build and maintain relationships with carriers, drivers, and customers to ensure reliable service.
• Negotiate rates and secure carrier capacity to move freight efficiently and profitably.
• Monitor shipments through TMS and GPS tracking systems; provide proactive updates to clients.
• Resolve issues such as delays, re-routes, or accessorial charges quickly and professionally.
• Verify and process documentation including BOLs, rate confirmations, and proof of delivery.
• Collaborate with internal teams to meet service standards and operational goals.
• Ensure compliance with company policies, DOT regulations, and customer requirements.

Requirements

Minimum Technical and Work Environment Requirements :

Benefits