Quality Management Specialist

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Definition : Contributes to developing the Quality strategy, policies, processes, standards and systems for the Company and its supply chain to operate within. May undertake auditing to ensure compliance although this may be carried out by a third-party accredited body.

Overall Purpose of the Role

Responsible for maintaining the Quality Management System (QMS), writing procedures and processes to support the QMS development. Undertake audits across all areas of the business as well as across the supply chain. Provide training and champion the Quality Management System. Work under general supervision, reviewed at project milestones and / or on completion by Senior Management.

Key Responsibilities

General and Task Management

• Implement the Quality Management System throughout the company, including any business accreditations
• Maintain the Quality Manuals and Quality Procedures and ensure contents are appropriate for business
• Organize and manage the plant internal audit system and the corrective action reporting system
• Conduct Quality Systems audits and assist in training / guidance to other auditors
• Participate in external Quality System audits
• Coordinate the review of Quality procedures associated with plant continuous improvement initiatives
• Plan Standard Operating practices required under the overriding Quality procedures
• Maintain the Standard Operating Procedure content and coordinate the issuing of these documents
• Support other functional areas of the business including procurement, business services and design
• Collate quality data for monitoring targets
• Assist with training of quality awareness
• Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
• Undertake special projects as required
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Achieve goals within budget
• Plan projects or subtasks so they may be tracked and presented
• Attend various meetings and action / communicate instructions
• Undertake continuous training and development
• Perform root cause analysis and resolve problems
• Independently determine approach and assigned tasks

People Management

Relationship Management

Self-Management

Skills & Attributes

Qualifications and Experience Levels

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

IT Services and IT Consulting

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