Head of Quality Assurance

Overview

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. In Research & Development, we’re full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals — all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flair and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by acting with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and of the highest quality. The size of our organisation means you’ll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.

About the role

Responsibilities

• Ensure compliance of QA activities with local regulations, GMP, and Reckitt global policies.
• Authorize final release or rejection of finished products as per SOPs and Drug Act requirements.
• Establish, maintain, and monitor the Quality Management System (QMS) and related procedures.
• Approve executed batch records and certify production batches before release.
• Implement product quality and validation plans to ensure robust manufacturing and packaging processes.
• Conduct internal audits, support GMP audit programs, and oversee inspection / testing plans.
• Ensure effective deviation handling, CAPA, and change control processes.
• Review and approve Annual Product Reviews (APR) with corrective action plans.
• Monitor adherence to quality control procedures during every production step.
• Investigate customer complaints and identify preventive measures to avoid reoccurrence.
• Maintain batch history records, finished product / raw material samples, and quality documentation.
• Analyze quality data, track KPIs, and implement process improvements.
• Collaborate with supply and regulatory teams to uphold QA culture and standards.
• Ensure smooth transition of NPD / EPD projects into manufacturing operations.
• Lead and develop QA teams while fostering a positive, compliance-driven culture.

Qualifications

Skills for success

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality We recognise that in real life, great people don't always \"tick all the boxes\". That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition, colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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