English Speaking Candidates

Manage / handle the outgoing / incoming calls professionally Identify and assesses customer’s need to achieve satisfaction Giving follow up calls to the customers at a specified date and time Stay up-to-date on product and service knowledge Follow communication procedures, guidelines, and policies Managing a large number of outbound / inbound calls Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes Job Specification

Requirements & Skills : Excellent written and verbal communication skills, particularly in English Strong problem-solving and troubleshooting abilities Ability to remain calm and professional under pressure Strong attention to detail and accuracy Ability to work independently and as part of a team Comfortable with technology and ability to quickly learn new systems Ability to adapt to changing situations and priorities Work from Office. Shift Time : UK Timings preferably 12 : 00 p.m. – 09 : 00 p.m. / 01 : 00 p.m. – 10 : 00 p.m. / 02 : 00 p.m. - 11 : 00 p.m. PST Translation and Localization - Rawalpindi, Pakistan

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