QA Manager & Executive

Smart Brains Technologies Pvt. Ltd, Pakistan Join Our Team as QA Manager or QA Executive We are a leading telecommunications company seeking dedicated individuals to fill the roles of QA Manager and QA Executive. Responsibilities :

Develop and implement quality assurance processes and procedures. Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards. Provide feedback and training to call center agents to improve performance. Analyze data and prepare reports on QA performance metrics. Collaborate with other departments to address and resolve quality issues. Benefits :

Complimentary meals Timely salary disbursements Punctuality bonus Monthly goal achievement bonus Pick & drop facility for females or a travel allowance Salary : Up to 60,000 PKR Join us in a dynamic work environment where your expertise will be a valuable asset to our team and contribute to your career advancement. We look forward to your application! Job Specification

Requirements : Minimum of two years' experience in call center management. Knowledge of call center technologies and software. Strong understanding of BPO operations and quality assurance processes. Telecommunications - Rawalpindi, Pakistan

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