It Process Excellence Specialist

Role and Responsibilities

Analyze and evaluate existing IT processes to identify areas for improvement and operational efficiencies. Design and implement process optimization initiatives that align with industry best practices and IT governance standards. Collaborate with cross-functional teams to drive process standardization and performance measurement. Develop and monitor key performance indicators (KPIs) to ensure continuous process improvement. Ensure compliance with IT regulatory frameworks and internal quality standards. Prepare detailed reports and documentation to communicate process performance and strategic improvement plans.

Required Skills And Qualifications

Must-Have

Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in IT process improvement, quality management, or a related discipline. Strong analytical skills with proficiency in process mapping and performance evaluation. Excellent communication and collaboration skills to work effectively with diverse teams. Familiarity with IT service management frameworks such as ITIL or COBIT.

Preferred

Certification in Lean Six Sigma or a similar process excellence program. Experience working in a remote IT environment and managing virtual teams.

Benefits and Culture Highlights

Flexible and fully remote work environment with a strong emphasis on work-life balance. Collaborative, innovative culture that continuously drives process and technology improvements. Competitive salary package with performance-based incentives and opportunities for professional growth.

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