Product Support Engineer (Founding Member) - Remote India / Pakistan

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About Our Team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 24 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

Role Responsibilities

Scope of this role :

• 40% - Intercom chat support
• 40% - troubleshooting & QA
• 20% - documentation, process building & automation

We’re looking for a technical support pro who’s eager to own and shape Secfix’s product support function. As our first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success.

Key responsibilities include :

About You

You should apply if :

What We Offer

Interview Process

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