CRM Coordinator

Job description :

Limton Group of companies is currently hiring for a CRM Coordinator (Female), responsible for all tasks related to complaint management, repair, and in-house companion products sales in CSD. The role requires coordination with customers to note their issues and liaise with field engineers or in-house engineers for resolution of complaints or repairs as the case may be. Additionally, the coordinator will deal with walk-in clients who come to purchase or collect companion products and / or repaired machines. Ensuring quality checks and timelines for engineers is important.

Skills Requirement :

Excellent verbal and written communication skills (in English); ability to coordinate with a variety of internal & external customers; strong organizational and planning skills; capacity to handle multiple tasks simultaneously; goal-oriented with a focus on meeting deadlines; proactive with strong analytical, reasoning, and problem-solving skills; ability to maintain accurate and detailed records; computer literacy.

Job Responsibilities :

• Receive and log client complaints, assigning them to engineers for timely resolution.
• Follow up on visits and collect client feedback on engineer performance.
• Achieve sales targets for Companion Products.
• Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
• Efficiently handle credit sales and follow up on payments.
• Meet monetary targets for Repairs.
• Receive and log repair requests, coordinate estimates, and ensure timely completion.
• Generate IRFs, coordinate invoicing, and collect payments promptly.
• Monitor repaired machines, inform clients, and manage outstanding payments.
• Verify daily reports of engineers and technicians.
• Submit daily activity reports to ACSM.
• Maintain reports for all operations and conduct customer satisfaction surveys.
• Forward cases to the Marketing Department.
• Check and counter-sign contract and warranty cards.

Kindly apply only if you have relevant technical experience.

Features

Qualification : BE (Electronics) or DAE (Electronics) with some business background.

Experience : At least one year working experience in a similar capacity or in technical coordination.

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