Remote Call Center Representative

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Position Overview MCI is a fast‑growing tech‑enabled business services company in the USA with a strong call center footprint across multiple countries.

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and XaaS cloud technology solutions across a wide range of industries including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services.

Our contact centers are powered by both on‑site and remote agents, leveraging advanced technology to enhance customer journeys, drive scalability and reduce costs.

We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients.

In this role you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

Candidate Qualifications

Must be 18 years or older

High school diploma or equivalent

Previous call center experience

Work‑from‑home experience

Strong command of the English language (written and spoken)

Typing speed of 20+ WPM

High‑speed internet connection

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Skilled in troubleshooting and follow‑up

Able to multitask and self‑manage effectively

Excellent interpersonal skills

Position Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Resolve customer issues on the first call through effective problem‑solving.

Research and retrieve information across systems to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members.

Stay current with training, updates, and program knowledge.

Maintain consistent attendance and adhere to scheduling requirements.

You’ll Also Need

A high‑speed internet connection

An appropriate, quiet work environment

High language proficiency in English

Work‑from‑home experience

Physical Requirements This job operates in a professional office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

Must be authorized to work in the country where the job is based.

Conditions of Employment

Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

IT Services and IT Consulting

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