Pro Consul, Grade- AO, Islamabad

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. Job Category Foreign, Commonwealth and Development Office (Consular Roles) Job Subcategory Consular Job Description (Roles and Responsibilities)

Main purpose of job :

The British High Commission in Islamabad is part of a global network providing a full range of consular assistance to British people in line with the Foreign, Commonwealth & Development Office’s (FCDO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards.

The Consular team in Pakistan is the 12th busiest globally, covering some of the most challenging assistance cases (ranked at one globally for forced marriages, held against will, family abandonment, murders and ranked at number two for child safeguarding, child custody and domestic abuse cases).

This full-time position offers the opportunity to contribute to case-handling strategies and service delivery skills in one of the FCDO’s foreign policy priority areas. Pro Consuls can make a direct impact on people’s lives in challenging circumstances. The successful candidate will assist the Vice Consul with complex casework including emergency travel documents.

Consular work can be emotionally challenging, distressing, and of a sensitive nature. The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality. The job holder will provide consular assistance to British nationals and their families as part of a busy team.

This is an exciting opportunity to join a high performing team that makes a real difference to people’s lives by; providing high quality accessible consular services focused on those most in need; responding rapidly to all crises, leading cross-government action; and reducing preventable incidents affecting British people through collaboration with partners and local government.

Roles and responsibilities / what will the jobholder be expected to achieve :

Consular Assistance

• Provide day to day assistance to British nationals and their families, telephone and written enquires in line with the consular guidance.
• Assist Vice Consuls working on complex and sensitive consular cases, such as forced marriage, domestic abuse and held against will and arrest / detentions.
• Maintain accurate and concise case records of services provided on consular databases.
• Work effectively with internal and external partners to provide a professional service, which is tailored to each individual’s needs.
• Provide resilience and support for colleagues in the wider MENASA region (Middle East, North Africa and South Asia).

Administrative

Emergency Travel Documents

Crisis

The above list is not exhaustive, and the jobholders will be required to be flexible and take on other ad hoc tasks as required.

Learning and development opportunities (and any specific training courses to be completed) :

Essential qualifications, skills and experience

Language requirements :

Language : English and Urdu

Level of language required : Excellent.

Required behaviours Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service Application deadline 20 October 2024 Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 41 Region South Asia & Afghanistan Country / Territory Pakistan Location (City) Islamabad Type of Post British High Commission Number of vacancies 2 Salary Currency PKR Salary PKR 131,598 per month Type of Salary monthly Start Date 1 December 2024 Other benefits and conditions of employment

Salary Details :

For British High Commission (BHC) candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC candidates, salary will be  ­­­­­­PKR 131,598 per month.

Medical -

Additionally, the BHC offers a great benefits package that comprises of Annual Domiciliary cover and Medical Insurance Scheme which includes PKR 1,500,000 floater coverage per family for self, one spouse / long term partner and children under the age of 19 or under 23, if in full-time education and not gainfully employed. The Annual Domiciliary cover for day-to-day medical payments is upto PKR 200,000 per family (basis actual bills submission).

PF –The British High Commission contributes to a retirement provision in the form of a mandatory provident fund.

Please note that the current salaries are being dollarized and processed in USD (using a fixed corporate exchange rate from November 2022) to provide cushion against the current external market conditions. This is a temporary measure and is subject to review at regular intervals. The payroll will revert to local currency processing once the external market conditions are normalised.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work / life balance. The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.