E-Commerce Customer Service Specialist

Job Description : We are a fast-growing

e-commerce

business operating on

Amazon, eBay , and other marketplaces in

UK

and

USA

• . We are looking for a highly motivated, detail-oriented, and tech-savvy Customer Service Specialist to join our team. The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for solving problems. You’ll be handling customer service inquiries, returns, disputes, and account health across multiple marketplaces. Key Responsibilities : Handle customer inquiries, messages, and cases across Amazon and eBay Communicate clearly and professionally with customers in written English. Respond to customer questions regarding orders, shipping, returns, refunds, and product information. Manage return requests, and coordinate with couriers . Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly. Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback. Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards. Collaborate with internal teams (warehouse, fulfillment, suppliers) to ensure smooth operations. Document customer service processes and contribute to the development of SOPs for future growth. Stay updated on Amazon, eBay, and marketplace policy changes to ensure full compliance. Key Requirements : Excellent English communication skills (written). Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions. Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms. Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred Experience managing returns and coordinating with couriers. Strong attention to detail and organizational skills. Ability to work independently, manage multiple tasks, and meet deadlines. Benefits : Competitive salary Performance bonuses Flexible working hours (Both US and UK shifts available) Long-term growth opportunities Supportive team and ongoing training Applicants from Johar Town and nearby areas will be preferred. Job Specification :

Excellent English communication skills (written). Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions. Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms. Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred Experience managing returns and coordinating with couriers. Strong attention to detail and organizational skills. Ability to work independently, manage multiple tasks, and meet deadlines.

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