Graduation in any discipline. BBA / MBA (Marketing) is preferable
- Develop and Maintain highest standards of customer care.
- Ensure high levels of customer’s satisfaction through quality and excellent service.
- Initiate marketing campaign sales promotions activities to increase sales.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Respond to customer complaints and comments.
- Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
- Enhance market share by analyzing and executing market trends in the retail industry.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Evaluate vendors / contractor with the time frame to ensure proper inventory supply.
- Take effective measure of inventory expiry and damage control.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.
- Develop and Implement suitable display, merchandising and window dressing standards.
Sales, Service & Marketing :
Achieve sales targets of outlet.Develop and Maintain highest standards of customer care.Ensure high levels of customer’s satisfaction through quality and excellent service.Initiate marketing campaign sales promotions activities to increase sales.Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Respond to customer complaints and comments.Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.Enhance market share by analyzing and executing market trends in the retail industry.Stock Management & Merchandising
Ensures availability of merchandise and services by approving contracts; maintaining inventories.Evaluate vendors / contractor with the time frame to ensure proper inventory supply.Take effective measure of inventory expiry and damage control.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.Develop and Implement suitable display, merchandising and window dressing standards.Operations Excellence :
Maintain Operations Excellence by directing and implementing best Service and goods delivery standards.Secures merchandise by implementing security systems and measures.Update IT infrastructure for best classification, interpretation and analysis of business information.Develop monthly budget for key operations expenses and achieve targets.Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.Lead key outlet project-repair and maintenance, re-designing shelves etc.Develop and execute best Health, Safety, Security, Environment and housekeeping Practices.Maintains the stability and reputation of the store by complying with legal requirements.Liaison with stakeholders.Completes store operational requirements by scheduling and assigning employees; following up on work results.Financial Responsibilities :
Ensure best cash management practices.Achieves financial objectives of outlet by preparing a monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.Develop and implement strategies to increase profitabilityHR Management :
Accomplish outlets human resource objectives by supporting in recruiting, selecting, orienting, training.Engaging and retaining outlet staff by coaching, counseling, disciplining employees, planning, monitoring and appraising job results.Enforcing policies and procedures in-lined HR DepartmentJob Specification
Degree Title : Graduation in any discipline. BBA / MBA (Marketing) is preferable.
Experience : Minimum 6 years of experience in similar capacity
Key Skills & Expertise
Customer FocusedTarget Oriented / Results DrivenPossess financial skills to budget expense and analyze Revenues & profitabilityExcellent skills of pricing and costing strategiesVendor RelationshipsMarket KnowledgeExcellent negotiation skills.Excellent leadership skills.Excellent Communication skills.Excellent time management skills.Excellent team managementExperience in development and implementation of Retail Store Policies.Good computer skills. Co-operative and supportive team playerSalary : Market Competitive Salary
Perks & Benefits
Other variable pay (based on outlet performance).Health InsuranceLife Insurance (Self & Family)Enviable Work environment with many other facilities#J-18808-Ljbffr