Technical Content Specialist

About The Role

We are seeking a Technical Content Specialist to simplify complex product workflows into clear, engaging, and easy-to-understand content. In this role, you will create educational materials including short product videos, step‑by‑step guides, FAQs, GIFs, and release notes that help users quickly learn and adopt our features. You will own and manage our Help Center in Intercom, ensuring all content is accurate, up-to-date, and aligned with product releases. This position requires strong collaboration with Product, Support, and Subject Matter Experts (SMEs) to ensure content is ready for launch and continuously maintained.

Key Responsibilities

• Manage and maintain the company’s Help Center in Intercom.
• Plan, script, and produce short product videos, clean feature walkthroughs, and looping GIFs.
• Write step‑by‑step guides, FAQs, and release notes that accompany every product update.
• Partner with Product, Support, and QA teams to participate in UAT / QA testing and ensure documentation is accurate at launch.
• Continuously improve the clarity, consistency, and usability of customer-facing documentation.
• Analyze Intercom engagement metrics and customer feedback to measure content effectiveness and identify improvement areas.
• Maintain a consistent tone, voice, and glossary across all help materials.
• Manage content version control and updates for every product release.
• Select the most appropriate content format (GIF, video, or article) for different learning needs.

Requirements

Job Details

About Us

TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across the USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI / ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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