Dynamics 365 CRM Developer

About the Role

We’re seeking a highly skilled

Dynamics 365 CRM

Developer to support and enhance our implementation of Microsoft Dynamics 365 for

Customer Service

and

Marketing . The ideal candidate will bring deep expertise in Dynamics 365 customization,

Power Platform (Power Automate, Power Apps, Power BI) , and

Co-Pilot Studio , with a proven track record in Azure DevOps, chatbot & IVR setup , and CRM performance optimization. You’ll join a collaborative, fast-paced team working on building next-gen intelligent customer support automation—including chatbots, voice IVRs, and AI-powered insights —to reduce manual workload on agents and improve customer experience.

Key Responsibilities

Customize and configure Dynamics 365 (Customer Service & Marketing modules) including forms, BPFs, dashboards, views, workflows, and SLAs. Design and build Power Automate flows to handle CRM logic, alerts, escalations, and case routing. Extend Co-Pilot Studio capabilities

for real-time customer interaction (chatbots & AI agents). Collaborate with team leads to design IVR voice bots , configure Microsoft Contact Center , and assist with Azure Communication Services . Integrate Dynamics with external systems via REST APIs , and manage

SharePoint file integration. Create and optimizecustom dashboards and reports using Dynamics Charts, SSRS, and Power BI (including data lake strategies for high-volume). Manage deployments across Dev, UAT, and Prod using Azure DevOps pipelines , with focus on minimal-impact promotions

and solution packaging. Set up security roles, permissions, team access, and business unit configurations. Support segmentation logic, customer journey orchestration, and future expansion intoCustomer Insights CI / CD. Required Skills & Experience

3–5+ years of hands-on Dynamics 365 CE experience. Power Platform proficiency : Power Automate, Power Apps, Power BI. Strong knowledge of Co-Pilot Studio , chatbot frameworks, and AI agent customization. Experience with Dynamics voice & chat omnichannel capabilities. Proven ability to configure IVR , voice recognition flows, and Azure Contact Center integrations. Experience in DevOps practices including pipeline setup, environment promotion, and CI / CD deployment in Azure. Familiarity with REST API

integration and SharePoint document management

within CRM. Ability to work with large data volumes and manage reporting via Data Lake, Dataverse , and Power BI. Comfortable with custom workflows, plug-ins, SSRS reports. Exposure to Customer Insights, segmentation, and marketing automation tools

is a strong plus. Nice to Have

Experience with Microsoft Fabric. Knowledge of webhooks

and real-time syncs. Familiarity with Zendesk or similar customer support platforms. Previous work on optimizing CRM UI responsiveness and agent-facing tools. Comfort working independently and collaborating with cross-functional teams. Work Hours

Ability to work in or align partially withUS business hours. Comfortable collaborating across distributed teams and asynchronous workflows. Why Join Us?

Be part of a forward-thinking digital transformation using Microsoft’s latest tech. Help design intelligent self-service systems that reduce workload and increase satisfaction. Work directly with leadership on meaningful product and customer support improvements. To apply :

Please include examples of past CRM customization work, Power Automate flows, chatbot / IVR experience, and any relevant GitHub or demo links. #J-18808-Ljbffr