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Manager - NeoBiz Portfolio (Mashreq Global Network Pakistan)

Mashreq Bank Pakistan LimitedKarachi Division, Sindh, Pakistan

1 day ago

Job description

Manage a set of existing NEOBiz relationships acquired digitally.

To achieve assigned financial and non-financial objectives by meeting all non-borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).

Actively manage all NEOBiz customers focusing on relationship Management & up-selling / deep-selling / cross selling other bank products. Seamlessly takeover new relationships acquired digitally identified as potential for Liability balances as well as for FX & Trade products & relationships upgraded by Campaign Callers & Digital activation initiatives using defined customer on-boarding procedure.

Constantly identify opportunities by identifying customer's needs & profiling.

Responsible for quality & soundness of assigned NEOBiz portfolio (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc).

Key Result Areas

Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of non-borrowing accounts by cross-selling complete range of banking products.
Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
Conduct annual / periodic reviews in the existing portfolio in a timely manner and recommend customers for downgrades / upgrades.
Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various compliance related issues.
Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, informal market feedback to monitor the assigned portfolio effectively.
Identify group relationships from the existing portfolio not holding Mashreq account & provide referral to the digital onboarding team.
Liaise between internal and external advisors to ensure precision of agreements.
Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
Achieve assigned financial and non financial targets.
Adhere to all the compliance & regulatory policies with regards to KYC / AML etc as set out by the bank from time to time.
Update Team manager and Area Manager Platform on regular / weekly basis for better controls on sales and relationship management.
Regularly upgrade / downgrade existing customers from Campaign Calling team as well as Digital activation initiatives by offering need based solution as per client's profile & requirements.

Knowledge, Skills, and Experience

University Graduate (preferably with some finance / banking or maths component).
Excellent knowledge of business banking products – FX, Trade, Insurance & investments.
Minimum 4-5 years of experience in business banking as RM / VRM in Pakistan.
Excellent communication skills (oral and written).
Very customer focused.
As per the organization competency framework.

Seniority level

Associate

Employment type

Full-time

Industries

Banking

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Manager • Karachi Division, Sindh, Pakistan