Customer Service Representative (Via Whatsapp Only)

Just RepairGujrat Division, Punjab, Pakistan

30+ days ago

Job description

Job Description :

JustRepair is seeking a motivated and customer-focused Customer Service Representative to join our team. This is a remote position where you will play a key role in managing customer interactions, converting leads, and ensuring exceptional service delivery.

Key Responsibilities :

Lead Management :

Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers .

Cross-sell products such as on-site repair services , screen protectors , and phone covers .

Customer Service :

Address and resolve customer complaints promptly and professionally.

Schedule repair services and pick-up / drop-off appointments in coordination with our technicians.

Vendor and Quotation Management :

Obtain pricing details from vendors as needed.

Create and share accurate quotations and invoices with clients.

Sales Pipeline Updates :

Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.

Marketing :

Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.

Requirements :

Strong communication and interpersonal skills.

Experience in customer service or sales is preferred.

Ability to work independently and manage tasks remotely.

Organized and detail-oriented with good multitasking abilities.

Basic proficiency in creating quotations and managing spreadsheets.

What We Offer :

Flexible, remote work environment.

Competitive compensation.

Opportunity to grow with a dynamic and customer-focused team.

If you’re passionate about customer service and have the skills to convert leads while ensuring client satisfaction, we’d love to hear from you!

Job Specification : Required Skills :

Communication Skills :

Exceptional written communication to handle WhatsApp conversations effectively.

Ability to convey information clearly and persuasively to convert leads into customers.

Sales Skills :

Lead conversion expertise with a focus on upselling and cross-selling.

Confidence in promoting additional products and services (e.g., on-site repairs, screen protectors).

Customer Service Skills :

Strong problem-solving abilities to address customer complaints promptly and professionally.

Empathy and patience to ensure excellent customer satisfaction.

Organizational Skills :

Ability to manage multiple leads and customer interactions simultaneously.

Skilled in maintaining and updating a structured sales pipeline.

Technical Skills :

Basic knowledge of creating and managing quotations and invoices.

Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.

Marketing Skills :

Familiarity with WhatsApp marketing and campaign management.

Creativity to craft engaging messages for marketing campaigns.

Time Management :

Ability to prioritize tasks efficiently in a remote work environment.

Scheduling skills to coordinate repairs and pick-up / drop-off services with technicians.

Vendor Management :

Negotiation skills to obtain competitive pricing from vendors.

Attention to detail when managing vendor interactions.

Independence and Initiative :

Self-motivated and capable of working independently with minimal supervision.

Proactive in identifying opportunities for lead conversion and process improvement.

Tech Savvy :

Comfortable using messaging platforms like WhatsApp for business communication.

Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory).

Job Rewards and Benefits :

Incentive Bonus

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Customer Service Representative • Gujrat Division, Punjab, Pakistan