Job descriptionAbout The RoleConstellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.We are seeking a detail-oriented and analytical Payments Risk Analyst to join our Risk & Operations team. This role is responsible for identifying, investigating, and resolving risk-related issues across payment transactions, merchant activities, and chargeback processes. The ideal candidate will have a strong understanding of payment systems, fraud detection, and risk mitigation strategies, with the ability to work cross-functionally to protect the integrity of our financial ecosystem.This role may require limited travel (<15%) for conferences, training, or partner visits.What You’ll DoMonitor and analyze payment transactions for suspicious or fraudulent activity.Investigate flagged transactions and escalate as necessary.Maintain documentation of risk cases and resolution outcomes.Conduct risk assessments on new and existing merchants.Monitor merchant behavior for signs of abuse, fraud, or policy violations.Work with onboarding and compliance teams to ensure proper risk controls are in place.Recommend account actions based on risk findings.Review and respond to chargeback claims in accordance with card network rules.Analyze chargeback trends to identify root causes and recommend preventive measures.Coordinate with customer support, finance, and legal teams to resolve disputes.Maintain accurate records and reporting for chargeback performance metrics.Basic Qualifications2+ years of experience in payments risk, fraud analysis, or chargeback management.Familiarity with payment platforms, card networks, and merchant services.Strong analytical and problem-solving skills. Excellent communication and documentation abilities.Experience with risk tools and data analysis platforms is a plus.Preferred QualificationsKnowledge of regulatory compliance in payments (e.g., PCI-DSS, AML). Experience working in a fast-paced fintech or e-commerce environment. Ability to work independently and manage multiple priorities. Familiarity with leveraging AI tools to streamline workflows, enhance communication, or support decision-making #J-18808-Ljbffr