Call Center Supervisor

Bachelor's degree and good English speaking skills.

Experience Level : Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.

Job Description :

As an experienced Call Center Supervisor / Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer service to clients in the USA, UK, and Western markets. You will lead a team of dedicated customer service representatives, drive performance improvements, and contribute to our mission of exceeding client expectations.

Key Responsibilities :

• Team Leadership : Lead, motivate, and mentor a team of customer service representatives, fostering a positive and high-performance work environment.
• Performance Monitoring : Monitor and assess team performance, ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
• Quality Assurance : Implement and maintain quality assurance processes to ensure consistently high-quality interactions with customers.
• Training and Development : Identify training needs, provide coaching and guidance to team members, and facilitate continuous skill development.
• Operational Efficiency : Optimize call center operations to meet and exceed client expectations while managing resource allocation effectively.
• Client Engagement : Build and maintain strong relationships with clients, understanding their unique requirements and proactively addressing concerns.
• Reporting : Generate and analyze reports on call center performance, identifying trends and areas for improvement.
• Compliance : Ensure that the call center operates in compliance with industry regulations and company policies.

Benefits :

If you are an experienced Call Center Supervisor with a strong track record of success and a passion for delivering outstanding customer service, we invite you to apply for this exciting opportunity. Join our team and contribute to our mission of exceeding client expectations.

Job Specification

Qualifications :

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