Call Center Representative

Company Description WeGrow Technologies empowers businesses through smart communication, cutting-edge digital solutions, and expert IT consultancy. Based in Pakistan, our dynamic company offers a wide range of services to help organizations grow, connect, and thrive in today’s digital world. We specialize in call center services, digital marketing, and IT consultancy, providing 24 / 7 customer support, custom-tailored solutions, and a focus on quality, efficiency, and client satisfaction. Our mission is to deliver reliable, scalable, and innovative services that enhance customer experiences and drive business growth.

Role Description This is a full-time, on-site role for a Call Center Representative located in Islāmābād, Pakistan. The Call Center Representative will handle inbound and outbound calls, provide customer support, address inquiries, resolve issues, and ensure customer satisfaction. Daily tasks include telemarketing, lead generation, appointment setting, and after-sales services. The representative is expected to maintain accurate records of all interactions and ensure a high level of customer service at all times.

Qualifications

Experience in Customer Service, Customer Support, and achieving Customer Satisfaction

Strong Interpersonal Skills and the ability to effectively communicate with clients

Proficiency in Computer Literacy and basic software applications

Excellent written and verbal communication skills

Ability to work well in a team-oriented environment

Prior experience in a call center or customer service role is a plus

High school diploma or equivalent; a bachelor\'s degree is a plus

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