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Dynamics 365 CRM Developer

Dynamics 365 CRM Developer

QbatchRawalpindi Cantonment, Punjab, Pakistan
18 days ago
Job description

About the Role

We’re seeking a highly skilled Dynamics 365 CRM Developer to support and enhance our implementation of Microsoft Dynamics 365 for Customer Service and Marketing . The ideal candidate will bring deep expertise in Dynamics 365 customization, Power Platform (Power Automate, Power Apps, Power BI) , and Co-Pilot Studio , with a proven track record in Azure DevOps, chatbot & IVR setup , and CRM performance optimization.

You’ll join a collaborative, fast-paced team working on building next-gen intelligent customer support automation—including chatbots, voice IVRs, and AI-powered insights —to reduce manual workload on agents and improve customer experience.

Key Responsibilities

  • Customize and configure Dynamics 365 (Customer Service & Marketing modules) including forms, BPFs, dashboards, views, workflows, and SLAs.
  • Design and build Power Automate flows to handle CRM logic, alerts, escalations, and case routing.
  • Extend Co-Pilot Studio capabilities for real-time customer interaction (chatbots & AI agents).
  • Collaborate with team leads to design IVR voice bots , configure Microsoft Contact Center , and assist with Azure Communication Services .
  • Integrate Dynamics with external systems via REST APIs , and manage SharePoint file integration.
  • Create and optimizecustom dashboards and reports using Dynamics Charts, SSRS, and Power BI (including data lake strategies for high-volume).
  • Manage deployments across Dev, UAT, and Prod using Azure DevOps pipelines , with focus on minimal-impact promotions and solution packaging.
  • Set up security roles, permissions, team access, and business unit configurations.
  • Support segmentation logic, customer journey orchestration, and future expansion intoCustomer Insights CI / CD.

Required Skills & Experience

  • 3–5+ years of hands-on Dynamics 365 CE experience.
  • Power Platform proficiency : Power Automate, Power Apps, Power BI.
  • Strong knowledge of Co-Pilot Studio , chatbot frameworks, and AI agent customization.
  • Experience with Dynamics voice & chat omnichannel capabilities.
  • Proven ability to configure IVR , voice recognition flows, and Azure Contact Center integrations.
  • Experience in DevOps practices including pipeline setup, environment promotion, and CI / CD deployment in Azure.
  • Familiarity with REST API integration and SharePoint document management within CRM.
  • Ability to work with large data volumes and manage reporting via Data Lake, Dataverse , and Power BI.
  • Comfortable with custom workflows, plug-ins, SSRS reports.
  • Exposure to Customer Insights, segmentation, and marketing automation tools is a strong plus.

    • Nice to Have

  • Experience with Microsoft Fabric.
  • Knowledge of webhooks and real-time syncs.
  • Familiarity with Zendesk or similar customer support platforms.
  • Previous work on optimizing CRM UI responsiveness and agent-facing tools.
  • Comfort working independently and collaborating with cross-functional teams.

    • Work Hours

  • Ability to work in or align partially withUS business hours.
  • Comfortable collaborating across distributed teams and asynchronous workflows.

    • Why Join Us?

  • Be part of a forward-thinking digital transformation using Microsoft’s latest tech.
  • Help design intelligent self-service systems that reduce workload and increase satisfaction.
  • Work directly with leadership on meaningful product and customer support improvements.

    • To apply : Please include examples of past CRM customization work, Power Automate flows, chatbot / IVR experience, and any relevant GitHub or demo links.

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    Developer • Rawalpindi Cantonment, Punjab, Pakistan