Technical Support Engineer (German-Speaking)
Ahdus technologyIslamabad, Pakistan30+ days ago
Job descriptionMinimum 2 years of experience in technical support , IT helpdesk , or network / system administration Good understanding of Linux environments , HTTP / HTTPS protocols , web infrastructure , and basic network security Ability to work independently and solve problems methodically Strong communication skills in English (written & spoken) Basic to intermediate German language skills are required (B1 level or higher preferred) Familiarity with CDNs , cloud platforms , or cybersecurity tools Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk Understanding of DDoS protection , SSL , and web performance tools Opportunity to work with a global customer base and cutting-edge web security products A supportive, collaborative team environment based in Islamabad Competitive salary and benefits Career growth opportunities in network and cloud security
Job Title : Technical Support Engineer (German-Speaking)
Department : Customer Support
Location : Islamabad, Pakistan (Onsite or Hybrid)
Job Type : Full-Time
About the Role :
We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad . In this role, you will assist global customers with resolving technical issues related to web infrastructure , Linux servers , network security , CDN , and Web Application Firewalls (WAF) . You’ll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.
Key Responsibilities :
- Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
- Troubleshoot and resolve issues related to Linux systems , networking , firewalls , CDN , and WAF
- Guide customers through system configuration, usage, and optimization
- Collaborate with Tier 2 / 3 technical teams to escalate complex issues
- Document known issues, fixes, and create support content for internal and external use
- Maintain professional communication and ensure a high level of customer satisfaction
Requirements :
Preferred Qualifications :
What We Offer :
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Technical Support Engineer • Islamabad, Pakistan
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