Control Room Officer, Grade-AA, Islamabad

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Foreign, Commonwealth and Development Office (Operations and Corporate Services) Job Subcategory Security Job Description (Roles and Responsibilities)

Main purpose of job :

The Control Room Officer (CRO) will work on a roster under the line management of Control Room Team Leader (CRTL). Duties’ including monitoring the CCTV, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL / SSM / OSM. The CRO will also ensure staff movement data is accurate and updated, handle Diplomatic / Local mail, manage the main switchboard and answering all the calls courteously and professionally. Perform any other duty as directed by the line manager, Overseas Security Manager (OSM) and the Senior Security Manager (SSM).

We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.

Roles and responsibilities that a jobholder will be expected to achieve

• Perform Control Room daily operations with high integrity and efficiency.
• Monitor CCTV during the shift and report any unusual activity to Line Manager / Duty Security Officer.
• Respond promptly to the radio checks, made by the staff and keep accurate records of all communication. Also prepare Radio Checks Report for OSM.
• Keep record of staff members, going on visits & keep a record of any incidents and report these to the Duty Security Officer.
• Monitor Vehicle and Staff movements, issue field visit related equipment to staff on instruction of OSM / SSM / LM and report any alarm activation to the Duty Security officer.
• Inform Duty Security Officer of any security related incident. Instigate Telephone Tree where directed to do so.
• Actively monitor the protests, evaluate the situation, and on advise of duty officer prepare texts and mark the map before disseminating to staff.
• Manage the main switchboard and reception counter, answer all the calls courteously and direct them to the right department promptly and courteously.
• Locate addresses contact number of different government offices / officers, NGO etc.
• Prepare and manage extension lists and other duty officers’ lists on weekly basis.
• Manage Store and inventories record management.
• Collect and enter NOC details in respective database and update multiple databases used in daily operations of Control Room. Also prepare reports for OSM / SSM.
• Take important messages for staff mainly of Chancery, Political etc and delivering the messages on priority bases without any delay.
• Maintain record of outgoing mail via TCS & DHL Courier on daily basis.
• Arrange cabs for UK Based staff. Make arrangements for their clearance, co-ordinating with Security Supervisor / Police and keep the Security Duty officer informed.
• Receive and dip all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections / individuals.

Any other duty as directed by the duty OSM, SSM or Line Manager.

Working patterns :

This post is NOT suitable for flexible working in a way that incumbents work to set roster and any applicant selected will have to work according to an eight hour shifts roster (Day, Evening and Night) during both weekdays and over weekends / Public Holidays which benefits from a 20% Shift Disturbance Allowance (SDA).

Learning and development opportunities :

Learning and development opportunities are in line with FCDO policy augmented by specific role related training where appropriate.#

Any other information (or specific local Post requirements) :

Essential qualifications, skills and experience

Essential on arrival :

Language Requirements :

Desirable qualifications, skills and experience

Desirable :

Required behaviours Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together Application deadline 6 February 2026 Grade Administrative Assistant (AA) Type of Position Full-time, Permanent Working hours per week 41 Region South Asia & Afghanistan Country / Territory Pakistan Location (City) Islamabad Type of Post British High Commission Number of vacancies 1 Salary Currency PKR Salary PKR 136,795 per month Type of Salary monthly Start Date 1 April 2026 Other benefits and conditions of employment

For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC candidates the basic salary will be  PKR 136,795 per month plus 20% of basic as Shift Disturbance Allowance (in lieu of 8 hour shifts roster, including weekends - day, evening & night). This salary is non-negotiable.

Note : Shift Disturbance Allowance (SDA) will only be paid once the incumbent starts working on the roster.

BHC offers a great benefits package that comprises of Annual Domiciliary cover and Medical Insurance Scheme which includes PKR 1,500,000 floater coverage per family for self, one spouse / long term partner and children under the age of 19 or under 23, if in full-time education and not gainfully employed. The Annual Domiciliary cover for day-to-day medical payments is upto PKR 200,000 per family (basis actual bills submission).

Additionally, The British High Commission contributes to a retirement provision in the form of a mandatory provident fund.

FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work / life balance.

No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and / or accept any financial risk, including cancellation or reschedule costs.

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief, caste, or creed. We are also open to applications from people who want to work flexibly.

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.