Specialist Business Support

Overview Grade Level :

L1

Location : Islamabad

Last date to Apply : 1st October, 2025

What is

Specialist Business Support?

We are looking for someone who is energetic, open to accept challenge, loves to work with a dynamic team, and is not constrained by conventional practices and is able to think out of the box. Expert Business Support is responsible for independently executing Purchase Requisition (PR), Receipting, invoicing processing as per company policy, reporting responsibilities, and will coordinate with internal teams to clear bottlenecks. The role reports directly to the Head of Source to Pay Operations. The Business Support team consists of 03 people reporting directly into it with an extended team of 13 team members.

Role & Responsibilities

Execution of PR fulfilment, receipting and other portal (T360 etc) related activities according to agreed processes, with accuracy & timeliness for sustained business continuity

Invoice processing, follow up for funds availability in PO, invoice approval and receipting

Preparation of sourcing form (No sourcing, Competitive bidding, SSD)

Active coordination through emails and resolution of queries independently

Ensure quality of work & effective collaboration keeping in view service delivery mindset

Prioritize, plan, and execute the deliverables in a timely manner

Be responsible for

Rethink the service delivery strategy & suggest improvements

To deliver key transformation and excellence projects

Ensure that voice of customer is heard with positive feedback about service quality

To ensure skillset and cross functional knowledge is enhanced

Service Management

Ensure compliance with all policies.

Demonstrate responsible attitude, creativity, and critical thinking in daily tasks.

Regularly discuss processes with team lead for clarity and understanding.

Operational Excellence

Review existing processes critically and contribute to their efficiency and customer-centricity.

Gather feedback from stakeholders and propose solutions.

Identify and address customer concerns, seeking remedies in collaboration with relevant teams

Ensure accurate and seamless invoice processing

Requirements

Minimum three-year experience preferably with Oracle Fusion

ACCA / ICMA finalist / MBA

General flow of the Purchase Requisition & receipting process, invoice handling, and efficient email management

Required Skills

Stakeholder Management

Presentation Skills

Analytical & Problem-solving abilities

Proficiency in Microsoft Office and Oracle ERP

Highly adaptable and quick learner

Personal Attributes

Excellent communication skills

Strong project management abilities

Team player mindset

Ability to work well under pressure

Effective problem solver

Analytical and critical thinking skills

Benefits As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better everyday inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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