Chief Operating Officer - Software & SaaS Operations

Key Responsibilities

• Oversee end-to-end business operations , including Technology, Product Delivery, Customer Success, Compliance, and HR Operations .
• Translate the company’s strategic goals into operational KPIs , ensuring measurable growth and performance improvements.
• Collaborate closely with CTO, CEO, and Product Heads to align technical delivery, innovation, and business outcomes.
• Implement data-driven systems and processes for efficiency, scalability, and quality assurance across all departments.
• Lead strategic planning , budgeting, and performance tracking across the company.
• Drive automation and operational excellence through modern tools and cross-functional collaboration.
• Develop strong team leadership frameworks , coaching department heads and ensuring cultural alignment with the company vision.
• Identify operational risks, bottlenecks, and performance gaps—and create measurable improvement plans.
• Ensure regulatory and compliance standards are met across operations and client engagements.
• Lead organizational change initiatives to strengthen global delivery capability and process maturity .

Requirements