Customer Support Representative

We are looking for a customer-oriented service representative.

Responsibilities :

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

What we will provide you :

Job Specification

Requirements and skills :

Telecommunications - Rawalpindi, Pakistan #J-18808-Ljbffr