Solutions Engineer

Overview As a Solutions Engineer, you will play a critical role in bridging the gap between Sales and Technology. You’ll work closely with National Account Executives and Partner Managers to understand customer needs and translate them into tailored solutions. From configuring demo environments to scoping complex integrations, you will be a technical expert and trusted advisor throughout the sales cycle.

Key Responsibilities

Collaborate with National Account Executives and Partner Managers to manage and interpret customer business and technical requirements.

Configure and maintain software demonstration environments.

Deliver compelling software demonstrations via web and in-person meetings.

Provide pre-sales technical assistance and product education to prospects.

Answer business and technical inquiries related to product capabilities and application security.

Write technical and functional content for RFP responses.

Scope and define custom work such as API integrations or feature requests; develop workflow and process diagrams in collaboration with customers.

Support AI‑related projects through definition and solutioning.

Partner with Account Management to ensure smooth transitions from Sales to Operations, contributing to Account Plans.

Serve as a liaison between Sales, Product, and other technical departments.

Perform other duties as assigned.

What You Bring

A natural problem solver who thrives in fast‑paced, dynamic environments.

Strong adaptability and ability to learn new technologies quickly.

Independent yet collaborative, with a strong sense of ownership and teamwork.

Excellent verbal and written communication skills; able to tailor messaging to various audiences.

Reliable and punctual with a proactive work ethic.

A commitment to fostering positive relationships between the company and the community.

Benefits & Opportunities

Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Seize daily chances to learn, innovate, and excel.

Make a real impact in your field.

Unlock limitless career growth and resources to propel your career forward.

Work in a high‑energy, engaging atmosphere.

Flexibility—work from home or any location of your choice.

Work‑life balance with quality time with loved ones.

Qualifications

Previous experience as a Sales Engineer, ideally in a SaaS environment.

Working knowledge of the background screening industry (preferred).

Functional understanding of APIs and browser‑based integrations.

System Requirements

At least 15 Mbps for the primary internet and at least 10 Mbps for backup.

A desktop or laptop with an i5 processor and at least 8 GB RAM; a backup with an i3 processor.

Back‑ups should still function during a power interruption.

A webcam, noise‑canceling USB headset, quiet dedicated home office, and a smartphone.

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