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E-commerce Support Associate | Remote

E-commerce Support Associate | Remote

TalentPop AppIslamabad, Islamabad Capital Territory, Pakistan
4 days ago
Job description

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As an E-commerce Support Associate, you'll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude. You will use your expertise to :

  • Handle all customer communication through various channels (email, chat, phone).
  • Answer questions and resolve issues ranging from order tracking to product returns.
  • Efficiently manage customer support tickets and maintain clear records.
  • Stay up-to-date on new products and policies to deliver a consistent experience.

What You Bring

  • A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
  • Strong written and verbal communication skills.
  • Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
  • A high degree of empathy, patience, and attention to detail.

    • Our Benefits

  • Competitive salary with annual performance-based raises.
  • Paid time off and bonuses.
  • Comprehensive health and dental coverage or a monthly health stipend.
  • Flexible, fully remote work.
  • A supportive team culture with opportunities for professional growth.

    • Remote Setup

  • Your own computer or laptop (i5 processor or equivalent).
  • A reliable, high-speed internet connection (minimum 15 Mbps up / down).

    • Application code to use when applying : CS

    Application Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

    • Ready to Join Us?

    If you have a passion for customer service and the skills to thrive in a remote environment, we’d love to hear from you. Apply now and grow with a team that values your work and your well-being.

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    Associate Support • Islamabad, Islamabad Capital Territory, Pakistan